BBNI – Mobile banking users rose 20.9% yoy

BBNI – Mobile banking users rose 20.9% yoy Bank Negara Indonesia (BBNI) succeeded in recording positive digital banking performance in the 2023 quarter, supported by the company's digital innovation to answer increasingly diverse customer needs. According to the bank, the number of BNI Mobile Banking users until Sept23 increased 20.9% yoy, while number of transactions is 75.3% yoy higher and reaching 738 million transactions and transaction value growing 53.6% yoy to IDR874 tn. (Source: Investor Daily). Comment: We like BBNI’s achievement on its mobile users and transaction as well as transaction value. We believe BBNI strategy to make BNI Mobile Banking as a reliable one stop financial Solution for retail customers, likely to be achieved sooner. What’s more, we also believe its continuous digital banking development will be in-line with the effort to strengthened the security system. Effort to reinforce services of Tapcash, Wallet and QRIS should also adding customer satisfaction experience.